At Creative One Gallery  we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund within 15 days. (Please note that  personalized gifts are not eligible for exchange or refund unless they are damaged.) 

Returns and Exchanges
Creative One Gallery is happy to replace a gift with another selection, or issue a gift certificate or refund according to our guarantee described above.

To return or exchange an item, please follow these simple steps:


Repack the gift in its original packaging, if possible, with the packing slip.


Obtain a gift return (GR) number by calling Customer Service Toll Free
866 963-9922 8:30 am to 5:00pm EST.


Include the GR number in the following return shipping address:
Creative One Gallery (your Gift Return Number)- 98 E Division- Sparta MI 49345

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Creative One Gallery is not responsible for items damaged or lost in transit.

If you are returning a gift because it is damaged, defective or not the correct product, Creative One Gallery will provide a prepaid USPS return label.

Our mailing address is:  Creative One Gallery  98 E Division Sparta, MI 49345